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“We started working with a men’s health supplement company called Sperm Worms by a former YC founder, who had a lot of backlog of tickets. His team of customer service agents was in the Philippines, and they were not being able clear tickets efficiently. We took over on Thursday morning, and by Thursday afternoon, we had cleared tickets from all channels like social media, SMS, email, chat, and voice,” Schneegans said.
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Percentile 99.9: 2579.633 ms | 1028.803 ms